Make Sure the Problem Is Not in Your Chair

The New York Times has an article up with tips on preventing unintended damage to your laptop.

I was one of the many technical support professionals quoted in the piece, but it’s always fun to see your name in a high profile site like the New York Times. The NYT has a tradition of being very formal when referencing names, making it funny to at least me to see “Mr. Meister of Geek Squad” being referenced.

Tips for Email Safety

WTAM 1100 – Geek Squad – September 27th, 2011

Even with all the new services online, such as social networks, a Pew Internet study found that reading and sending email remains top dog.

I spoke to Bill Wills on Cleveland’s WTAM1100 Newsradio this morning about a few tips to help keep your email safe.

Avoiding Fake Microsoft Scam Phone Calls and Emails

WTAM 1100 – Geek Squad – September 12th, 2011

There seems to be a rise in the number of phone or email scams falsely using the Microsoft name going around lately. I had a chance to speak to the Wills & Snyder show on Cleveland’s WTAM 1100 Newsradio this morning.

For more information on these scams, and how to protect yourself, visit the Microsoft Safety & Security Center.

How to Love and Care for Your Laptop Battery

One of the more common questions I hear is whether it is okay to leave your laptop plugged in all the time. Battery technology has changed over the years, resulting in some conflicting advice coming from friends and family around how to best charge that laptop, smartphone or tablet.

Most current portable devices have switched over to Lithium-ion batteries for power from older nickel-based battery technologies. One of the outdated tips given around the older NiCad batteries was to always fully discharge and recharge the batteries whenever possible. Partial charges, along with age and overcharging issues, meant shorter lives for NiCad batteries. The newer Lithium-ion battery technology has addressed many of these issues, so the advice around them has changed.

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