C|Net has a brief article available online that talks about the troubles average consumers face when trying to setup their own wireless networks.
The article talks about the large return rates on most consumer networking equipment, as well as how some people are turning to computer support organizations such as the Geek Squad.
As an on-site Agent for Geek Squad, I often come across people similar to those in the article, who’ve tried to setup the hardware themselves, but quickly get bogged down in confusing instructions filled with terms like ‘Network Address Translation’ or ‘MAC Address’.
I’ve found that the ability to speak in plain english about exactly what it is you’re doing and how the client can best use the technology is equally as important as the ability to setup the client’s equipment quickly and correctly.